Returns & Exchanges
We want you to feel confident in your style, which is why we offer a 30-day trial period for all our hearing-enhanced fashion accessories. If you are not completely satisfied with your purchase, we provide a seamless return and exchange process to ensure your perfect fit.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully place the items in their original Audien Hearing packaging, ensuring all accessories and documentation are included to qualify for a full refund.
Label and Ship
Print the prepaid shipping label provided by our portal and drop off your package at any authorized carrier location.
Quality Inspection & Refund
Once our warehouse receives and inspects your return for quality assurance, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing